Other methods

Concept map

Example

Mark scheme

• Stories

• Sotry cards

• Task Lists

Interviews

Process:

• Select relevant people

• Design interview questions (Open-ended, closed-ended...)

• Order of questions (Top-Down or Bottom-Up)

• Prep for interview (Unstructured VS Structured)

• Conduct the interview

• Ask if you can follow-up

Question types

Open-ended Closed-ended Probing

Order of questions (Interview Strategies)

Top-down Bottom-up high-level medium-level low-level

Post-interview

Joint Application Development (JAD)

Process:

• 10-20 people

• Scribe is included

• Can be electronic meeting thus annominous

• Planning is needed on what it is on, a brief is a good idea

• Ground rules are needed

• Idea is for people to debate the requirements

Post meeting memo example

Questionaire

Types:

• Written questions

• Eather web or paper

Best for:

• Lots of people

• Quantitative and Quantitate info

Responce rates:

• < 50% paper based respond

• <30% web based respond

Process:

• Select people

• Design (make it obvious questions, test it)

• Handing it out (Offer a incentive (money), get a good response rate)

• Follow up

Document Analysis

Used to understand an exsisting system

Review of the technical documentation

Looking at i.e. forms and reports

Observation

• People may forget certain aspects in a interview

• People may behave differently when being observed